FAQ's
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What is the expected delivery time?
For VIC orders our delivery runs are on Sunday’s and Monday’s. Your delivery day will depend on what day of the week you place your order and when you’re available to accept delivery. NSW orders can take 1-2 days minimum. Pick-ups from the VIC warehouse are available any day and will need at least 24hrs to process the order. If you have any queries on this matter, please contact us and we will endeavour to assist you.
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Do products come assembled? Or do I have to put it together?
It will depend on the item. You can check out the product details of each item to see if assembly is required. Most assembly is relatively simple, larger/heavier items may require two people. For a little extra help, our ‘full service’ delivery option includes assembly and rubbish removal.
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What does pre-order mean?
If an item becomes out of stock, a pre-order option may be available. If you see a product that is on ‘pre-order’, this means it is not currently in stock, but a new order is being placed with the supplier. Items may sell out fast once they arrive so it’s best to purchase items on pre-order to ensure you’re not disappointed! Each pre-order item will have an approximate ETA noted for your reference. ETA dates will remain current on our website and pre-order customers will receive updates via email. Once your item/s are ready, our delivery partner will be in touch to arrange your delivery.
